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Does not apply to aquarium purchases, see Aquarium Warranty for details.
 
WHAT can be returned?
All sales are final. However, damaged or defective products may be returned.  In such a case, you must notify us within 24 hours of delivery to obtain a return authorization.  Return dialog is accomplished via telephone.  Our toll-free number is: (877) 47-TANKS

WHEN do items need to be returned by?
Items must be postmarked within 72 hours of delivery.


WHERE do items need to be returned to?

Return information will be provided by the agent handling the return.

HOW do customers return items?
Item must be returned in exact condition as it arrived.  Product may be re-packaged if original packaging was damaged, but original packing materials must be returned.


SHIPPING for returns?
Customer pays for return shipping, replacement product will be shipped at our expense.


CREDIT for returns?
Returned item will be replaced.


Packing materials?
Item must be in original packaging for returns?