Freight & Warranty Policies And Procedures
Tenecor’s standard aquarium delivery service is “curbside delivery”. This means your order will be delivered to the curb of the address you specify as the “ship to” address on your order. You will need to be prepared to remove the items on your order from the back of the truck. The delivery charge does not include inside delivery or setup of the aquarium. Deliveries are normally made between 8:00 AM and 5:00 PM Monday through Friday. Accessory item shipments are made by UPS. We rarely have shipping damage to our orders, but to insure that your aquarium is everything you expect we ask you to follow a few procedures.
RECEIVING PROCEDURES
1. Inspect the shipment before you sign for the delivery. The driver may insist you sign for the delivery first, but you have the right to inspect the shipment for damage and must do so.
2. Carefully check the entire shipment for any signs of obvious damage, such as tears in the packaging, broken straps or damage to the skid or obvious missing items. If you find any such damage open the packaging, in the driver’s presence, as much as possible and attempt to determine if there is additional “hidden” damage to the aquarium or furniture. Have the driver note on both copies of the freight bill the nature and extent of the damage to packaging or contents. Sign for the shipment and make sure the driver signs your copy. Immediately notify Tenecor by phone of the nature of the damage. Your sales representative will assist you in determining whether to accept the shipment or refuse it.
3. After you have received your shipment and removed it from the curb, open all packaging and boxes and verify that your order is complete and there is no damage to the aquarium, furniture or other items. Accessory items are often in boxes inside the aquarium stand or canopy (if you purchased one) so please open all items and look for boxes. If you discover damaged or missing items you must notify Tenecor within 48 hours of receipt. Call your Tenecor sales representative to report such damage. You may be requested to send pictures of the damage so we can determine the best course of action. If Tenecor is notified of damage within 48 hours of receipt Tenecor will handle returns, replacement and freight claims. Keep all packaging materials from the shipment for inspection and freight claim purposes. Tenecor will advise you of procedures for returning or discarding damaged items and shipping materials. If we are not notified within 48 hours of receipt, you will be responsible for return, replacement and freight claims for the damaged or missing items.
COMMON MISTAKES TO AVOID
* Do not assume the piece count is correct just because the pallet is shrink wrapped. Pieces can
slip out of the wrap.
* Don't have someone else accept the shipment unless they are familiar with these procedures. If a
neighbor, relative or employee signs for the shipment as being in good shape, you lose the same rights
as if you had signed it yourself.
* Don't assume that loose pieces are fine. In fact, you can assume that they are damaged. Tenecor puts
all common carrier shipments on a pallet for one reason - to protect your merchandise.
Hopefully, your merchandise will never be damaged. We at Tenecor are constantly researching ways to reduce this possibility. If you have any questions regarding these procedures, please call Tenecor for more information
Terms And Conditions Of Sale
PAYMENT - All retail sales must be 100% prepaid. Checks, money orders, and major credit cards are accepted. Non-certified checks may be held for 10 days before starting order. There is a $25.00 charge for all returned checks. Shipments delayed by customer request will be assessed a $20.00 per day storage fee.
MINIMUM ORDER - $100.00.
RETURN/CANCELLATION POLICY - Tenecor products are made to order and cannot be returned or cancelled once the order is started. All returns require a “Return Authorization Number” (RAN) and prepaid freight. Returns must be in their original unopened packaging. Unauthorized returns will not be accepted. All authorized returns or order cancellations will incur a 20% restocking or cancellation charge.
ORDER CHANGES – Once an order is entered it is generally not possible to change the order without significant change order charges. The minimum change order charge is $150. Additional charges for redesign, material reorder, rebuild etc. may apply as well as a delay in estimated ship date.
The terms and conditions above are subject to change - in whole or in part - at any time without prior notice.
Tenecor Aquarium Warranty
Tenecor
Aquariums, a division of CMN Plastics, warrants all manufactured tanks against external leakage due to faulty craftsmanship for the lifetime * of the aquarium when a solid top aquarium stand is used to support the tank.
USE OF A PERIMETER SUPPORT STAND VOIDS THE WARRANTY. THE AQUARIUM BOTTOM MUST BE FULLY SUPPORTED ON A FLAT, LEVEL SURFACE.
This warranty is subject to the following conditions:
Failure must be the result of a defect in manufacture and not due to improper use, defective material, accident, misuse, abuse or act of Nature. Modification or alteration of the aquarium by drilling, cutting, sawing, gluing anything to, bending, melting, tapping or other similar means voids the warranty. Our liability to the purchaser is limited to the replacement value of the tank and does not extend to the contents or any other consequential damage. *Defective standard aquariums will be repaired or replaced by Tenecor, at our option, during the first two years from the date of purchase at no additional cost to the purchaser. Repair or replacement value from year two to year four will be limited to 40% of the prevailing Tenecor dealer price. Repair or replacement value from year four and on will be limited to 20% of the prevailing Tenecor dealer price.
To be effective, the warranty sheet that comes with your aquarium must be filled out completely and mailed to the factory within Ten (10) days from date of purchase along with proof of purchase, such as a copy of the sales invoice or receipt.
Upon discovery of failure, Tenecor will repair or replace the aquarium, at our option, provided it is returned freight prepaid to Tenecor
Aquariums, 4300 E. Magnolia,
Phoenix,
AZ
85034.
This warranty gives you specific legal rights. You may also have implied warranty rights.